B-hyve Smart Hose Faucet Timers Onboarding redesign

B-hyve mobile app

B-hyve is a smart sprinkler timer app that allows you to control or monitor your sprinklers from anywhere in the world with the convenience of your iOS and android smart device.

Problem

The existing onboarding was confusing, not optimize for hose faucet timers, and many users couldn't onboard the following B-hyve smart hose faucet timers:

B-hyve Smart Hose Faucet Timer Gen 1.
B-hyve Smart Hose Faucet Timer Gen 2.
B-hyve XD 1-Port Smart Hose Watering Timer.
B-hyve XD 2-Port Smart Hose Watering Timer.
B-hyve XD 4-Port Smart Hose Watering Timer
B-hyve Neta Smart Hose Watering Timer (Sold in Europe)

Goal

Make it easy for home owners to onboard B-hyve smart hose faucet sprinkler timers.
Provide hand-holding support to home owners when onboarding B-hyve smart hose faucet sprinkler timers.
Make a single onboarding process for all B-hyve smart hose faucet sprinkler timers.
Make it easy for home owners to create a program or to turn smart watering in the onboard process.

Users

Home owners who own B-hyve smart hose faucet sprinkler timers.

Role

As the only UX Designer in the team, I lead the design process to redesign the app. I worked closely with a Product Owner and 2 mobile software developers.

Tools

Figma

Remote Users interview Insights

Home owners don't understand that their B-hyve hose faucet timer is not compatible with their B-hyve Wi-Fi hub.
In the existing onboarding we don't have any information about hose faucet timer and hubs compatibility.
Home owners get stuck at the beginning of the existing onboarding process when we ask them to put their device on pairing mode. They don't know how to put the device in pairing mode and the app can't find the device.

Design Solution

Provide hand-holding support in the onboarding process to help home owners identify the compatibility between B-hyve hose faucet timers and B-hyve Wi-Fi hubs.
Educate home owners on how to set their devices on pairing mode in the onboarding process.
Allow home owners to create a program in the onboarding process.

Animation Design

When working on this project I had the opportunity to create the following animation to enhance the hand-holding support in the onboarding process.

Updating

B-hyve Smart Flood Sensors

Updating

B-hyve Smart Hose Faucet Timer

Updating

B-hyve Hub

Updating

XR Smart timer

Updating

XR Smart timer

Confirmation

animation

Connecting via Bluetooth

Testing Insights

Home owner's were able to completed the onboarding process.
Home owner's learned to set their hose faucet timers in pairing mode from the onboarding process.
I noticed that some users would try to onboard more than 1 hose facet timer at the same time.

View Prototype

Results

In October 2024, we launch the new B-hyve hose faucet timer onboarding process and home owners seem to enjoy it. Since October 2024 the volume of calls due to "hose faucet timers onboarding issues" has lower by 78%.

Connectivity issues are still a problem, people seem to forget that their B-hyve Wi-Fi hub can only reach around 150 ft (Solid walls between the Wi-Fi Hub and the Hose faucet timer affect the connectivity)

Some user's are trying to onboard many hose faucet timers at the same time and that's not supported on the B-hyve app at this moment.

Other user's are trying to control many hose faucet timers at the same time from a single program and that's not supported on the B-hyve app.